Our
Expertise
Case Study:
JP Graphics
"They have three or four of the best individuals around this area that are able to troubleshoot or recommend new services for us."
Justin Zastrow,
JP Graphics
Chief Information Officer
Case Study: JP Graphics
Timely Customer Service Keeps Printing Company’s Ink Flowing
Since its founding in 1969 as a home-based wedding invitations business, JP Graphics of Appleton, Wis., has grown to become a full-service, fast-moving printing operation.
To stay ahead in this time-sensitive industry, JP Graphics leaders know uptime is critical. That’s why they count on The Mosaica Group for fast, responsive service and expert technical support to keep their equipment in top working order. And if something should go wrong, they know The Mosaica Group team will immediately tackle the problem.
“We know we can count on them to help us out when we are having issues,” said JP Graphics owner Rod Stoffel. “They do a better job of taking care of their customers. We see someone at least once or twice a month, which is better than the competition.”
- Expert consultation
- Manufacturer price negotiation
- Complete implementation and technical support
- Timely and responsive customer service
Dedicated to Finding Solutions for the Toughest Business Challenges
Thanks to The Mosaica Group, the JP Graphics team was recently able to avoid a bad case of “the Mondays.” The operation’s main plate setter machine went down, creating what otherwise would have been a disastrous start to the week. But The Mosaica Group quickly sprang into action, and by Wednesday had delivered a part from its Sussex headquarters and had a technician from Chicago at JP Graphics’ facility installing it – even though it was more than 200 miles away.
That potential three-week problem was solved in 48 hours. In fact, The Mosaica Group’s clients find that sort of dedication to be the norm.
“They’ve always been there when we need them, during or after business hours,” said JP Graphics chief information officer, Justin Zastrow. “They’re always willing to help, even if that means driving up here to fix the machine, or getting someone lined up right away in the morning. They’re very responsive.”
